customerSaaS
Customer Churn Rate in SaaS (Software as a Service)
The percentage of customers who stop using your product or service in a given period.
SaaS Churn Rate Benchmarks
Low
8%
25th percentile
Median
5%
50th percentile
High
2%
75th percentile
Elite
0.5%
Top 10%
Monthly churn, annual contracts help
Lower is better
What Affects Churn Rate?
Product-market fit
Customer success effectiveness
Competitive alternatives
Pricing relative to value
Onboarding quality
Feature development
How to Improve Churn Rate
1
Improve onboarding experience
2
Build customer success programs
3
Monitor competitive threats to customers
4
Collect and act on feedback
5
Develop sticky features
6
Price for value delivered
Churn Rate in Other Industries
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WhyItMatters.AI helps you monitor competitive metrics and benchmark against saas (software as a service) industry standards.