customerFintech
Net Promoter Score (NPS) in Financial Technology
A measure of customer loyalty and satisfaction, from -100 to +100.
Fintech NPS Benchmarks
Low
10
25th percentile
Median
30
50th percentile
High
45
75th percentile
Elite
60
Top 10%
Trust is critical driver
Higher is better
What Affects NPS?
Product quality
Customer service
Price-value perception
Ease of use
Problem resolution
Competitive comparison
How to Improve NPS
1
Act on detractor feedback quickly
2
Identify and amplify promoter drivers
3
Improve customer support response
4
Benchmark against competitors
5
Create customer feedback loops
6
Address competitive weaknesses
NPS in Other Industries
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WhyItMatters.AI helps you monitor competitive metrics and benchmark against financial technology industry standards.