Refund Policy

Our Commitment

We believe in our product and want you to love using it. If WhyItMatters.AI doesn't meet your expectations, we'll work with you to make it right.

Monthly Subscriptions

For monthly subscriptions:

• Full refund within 30 days of first payment
• No refunds for subsequent months after the first 30 days
• Cancel anytime to prevent future charges
• Access continues until end of billing period

Annual Subscriptions

For annual subscriptions:

• Full refund within 30 days of first payment
• Pro-rated refund within 90 days if needed
• After 90 days, no refunds but you can cancel renewal
• Access continues until end of annual period

How to Request a Refund

Getting a refund is easy:

1. Email us at billing@whyitmatters.ai
2. Include your account email and reason for the refund
3. We'll process your request within 3-5 business days
4. Refunds appear on your statement within 5-10 business days

Exceptions

Refunds may not be available in these cases:

• Account terminated due to Terms of Service violations
• Fraudulent payment or chargeback abuse
• Repeated refund requests from the same user

Cancellations

You can cancel your subscription at any time:

• Go to Settings → Billing → Cancel Subscription
• Or email us at billing@whyitmatters.ai
• Your access continues until end of current billing period
• Your data will be retained for 30 days after cancellation

Free Trial

If we offer a free trial, you won't be charged until the trial ends. Cancel before the trial ends to avoid any charges. We'll send you a reminder email before your trial expires.